Shipping Billing Terms

These Shipping Billing Terms (the “Billing Terms”) form part of the Terms of Service and apply whenever you buy shipping labels and related delivery services (for example, tracking, insurance where offered, and customs documentation) from us through the Service. Capitalised terms not defined here have the meanings given in the Terms of Service. If there is a conflict between these Billing Terms and the Terms of Service in relation to shipping billing, these Billing Terms prevail.

1. Buying Labels from Us

When you buy a label through the Service, you buy it from Orbit Commerce as principal: we purchase capacity from carriers and shipping aggregators under our own agreements and resell it to you. The prices shown at purchase are the prices you are billed. This does not apply where you connect your own carrier account, in which case the carrier bills you directly under your agreement with them.

2. How Billing Works

Label purchases, carrier adjustments, and credits are recorded on a running billing balance for your Vendor Account. When your accrued charges reach your billing threshold, we automatically charge your saved payment method for the accrued amount. We also charge accrued amounts periodically regardless of the threshold (for example, at the end of a billing cycle), and when your Vendor Account closes.

Billing in this way is a running account for services we have already supplied. It is not a loan, a credit facility regulated under the Consumer Credit Act 1974, or a stored-value or e-money product. You do not hold a balance with us: charges accrue only after we have supplied the label or service they relate to.

3. Billing Thresholds

Your billing threshold starts low and increases automatically as you build a history of successful payments. New accounts, and accounts without that history, are charged for each label at the time of purchase: the label is released once the charge succeeds. If a charge fails or requires authentication at purchase time, the label is cancelled and the purchase fails.

We set, and may raise or lower, your billing threshold at our reasonable discretion, including reducing it after a failed payment or where we identify a fraud or credit risk. The current threshold that applies to your account is always shown in the vendor dashboard.

4. Your Payment Method

Except where your purchases are covered by an existing credit on your billing balance, you must keep a valid payment method saved on your Vendor Account to buy labels. You authorise us (and our payment processors) to charge that payment method for accrued shipping charges as described in section 2, including charges initiated automatically while you are not using the Service.

Where your bank requires authentication (for example, 3-D Secure) before a charge can complete, we will ask you to confirm the payment in the vendor dashboard. Label purchasing is paused until the payment is confirmed or made another way. If a payment stays unconfirmed for more than five (5) days it is treated as a failed payment under section 5.

5. Failed Payments

If a charge fails, label purchasing is paused immediately. Existing labels, tracking, voids, and downloads are unaffected. We will retry the charge over the following days and tell you each time by email and in the dashboard; you can pay at any time from the dashboard or save a different payment method. If the amount remains unpaid after our retry schedule, label purchasing remains suspended until the outstanding amount is paid in full.

Amounts you owe for shipping are debts due to us. We may recover them as set out in the Terms of Service, and we may deduct amounts you owe us from anything we owe you before making any refund.

6. Carrier Adjustments

Carriers may re-invoice a shipment after collection where the actual weight or dimensions differ from what was declared (and in similar cases, such as address corrections or surcharges). We pass these adjustments on at the same basis as the original label and add them to your billing balance, where they are collected with your other accrued charges. Adjustment detail is shown against the shipment in the vendor dashboard.

7. Voids, Credits, and Refunds

If you void an unused label before it has been billed, the charge is removed from your billing balance and nothing is collected for it. If you void a label after it has been billed, the amount is credited to your billing balance and set against your future purchases and adjustments.

If your Vendor Account closes, or you ask us in writing and have stopped buying labels, we will first collect anything you owe, then refund any remaining credit to the payment method originally charged. We may hold the refund for up to thirty (30) days after your last shipment to absorb late carrier adjustments. Refunds are made to the original payment method only, except where the law requires otherwise. See also our Refund and Cancellation Policy.

8. Suspension of Label Purchasing

We may suspend label purchasing on your Vendor Account where a payment has failed or requires confirmation (sections 4 and 5), or where we reasonably suspect fraud, sanctions exposure, or a material breach of the Terms of Service, or where a payment funding your account is disputed or reversed. We will tell you when and why unless the law prevents us, and will lift the suspension promptly once the issue is resolved. We may also apply purchase-volume limits to new accounts as a fraud control.

9. Invoices and VAT

Every charge is itemised on an invoice showing the labels, adjustments, and credits it covers, available in the vendor dashboard. Shipping charges are treated for VAT purposes in accordance with applicable law; where VAT applies, it is shown on the invoice.

10. Records

The vendor dashboard shows your current billing balance, your billing threshold, and a full history of purchases, adjustments, credits, and charges. The dashboard record is authoritative absent manifest error.