Subscriptions
Weekly to yearly subscription plans, or every two weeks. Customers pause, resume or cancel from their own account.
| Month | Weekly | Monthly | Quarterly | Semi-Annual | Annual | Total |
|---|---|---|---|---|---|---|
| October 2025 | 4 | 48 | 12 | 3 | 5 | 72 |
| November 2025 | 5 | 54 | 13 | 3 | 6 | 81 |
| December 2025 | 6 | 58 | 14 | 4 | 6 | 88 |
| January 2026 | 6 | 64 | 16 | 4 | 7 | 97 |
| February 2026 | 7 | 71 | 18 | 5 | 7 | 108 |
| March 2026 | 8 | 77 | 20 | 5 | 8 | 118 |
| April 2026 | 8 | 84 | 23 | 5 | 9 | 129 |
| May 2026 | 9 | 91 | 26 | 6 | 9 | 141 |
| June 2026 | 10 | 98 | 28 | 6 | 10 | 152 |
| July 2026 | 11 | 104 | 30 | 7 | 11 | 163 |
| August 2026 | 11 | 111 | 32 | 8 | 12 | 174 |
| September 2026 | 12 | 118 | 34 | 8 | 14 | 186 |
Configure billing intervals and pricing for this subscription product.
Let subscribers pause, resume, cancel at the end of the period or change the quantity themselves. Pausing and cancelling can be switched off in Subscription settings.
Both are real settings; this jumps to the matching part of the page
Several plans per product
Weekly to yearly, or every N weeks
Plans
Subscription is a product type. Add one plan or several, and the product page shows a plan picker.
Weekly, monthly, quarterly, semi-annual or annual, with a “repeat every” count from 1 to 12: every two weeks, every three months, and so on.
Monthly and annual on the same product, each with its own name and order. The shopper picks one on the product page.
A subscriber can take two of something, and change the quantity later from their account.
The Subscriptions page in the dashboard lists each one with its customer, product, plan and status. Search by customer or filter by status.
Self-service built in
Customers pause, resume or cancel
Your subscriber’s side
Signed-in customers see each subscription with its status, current period and quantity, and a Pause or Resume button beside Cancel.
One press pauses a subscription and one press brings it back. Each sends the customer an email, and your list shows the change straight away.
Cancelling ends the subscription when the current period closes. The customer can say why, and you read it on the subscription in your dashboard.
Up or down from a stepper on the account page, confirmed on screen the moment it saves.
Turn customer pausing, cancelling or plan changes off in Subscription settings, and the account page asks them to contact you instead.
Runs without you
What the emails and the dashboard handle for you once customers start subscribing.
A new subscriber gets the Subscription Activated email as soon as their subscription starts, and you get an email saying a new one came in.
Whoever presses Pause or Resume, you or the customer, the customer hears about it by email.
A cancellation sends the customer a confirmation and tells you too. Switch the customer’s copy off in Subscription settings if you would rather write to them yourself.
Every cancellation made in the dashboard asks why, and Cancellation Reasons on the subscriptions page counts the answers.
Pauses and cancellations show in your list the moment they happen, and a cancellation set for the end of the period takes effect on the day, on its own.
Download the subscriptions list as a CSV, all of it or just what your search and status filter show.
The detail
The list, the numbers, the emails and the API, named the way the dashboard names them.
The list and its numbers
Active Subscriptions, New Subscriptions and Churn Rate sit in cards above the list, and the charts under them show new against cancelled, and churn, over 7 days to 12 months.
Cadences
Weekly, Monthly, Quarterly, Semi-Annual, Annual. Repeat every 1 to 12 of the unit.
Each subscription
Open one for the customer, plan, quantity and current period, an Activity timeline of every change, and Internal Notes for your team.
Emails
The customer hears when a subscription starts, pauses, resumes or is cancelled. Every subscription email is a template you edit in your own branding.
Payments and API
A card payment for a subscription goes through Orbit Payments at your plan’s card rate. Subscriptions and plans are on the public REST API with their own scopes, and the list exports to CSV.
Cancellation flow
When you cancel from the dashboard, a short survey asks why, offers a pause to someone who is not using it, and lets you cancel at the end of the period or immediately. Reasons collect in Cancellation Reasons.
Subscription settings
Decide whether customers may cancel, pause or change plan from their account, and whether they get the cancellation email. Resuming a pause and changing the quantity are always theirs.
Pricing
£19
a month, billed yearly, ex VAT
Included: Subscriptions and the customer account page
14 days free, no card
£64
a month, billed yearly, ex VAT
Included: Subscriptions and the customer account page
14 days free, no card
£187
a month, billed yearly, ex VAT
Included: Subscriptions and the customer account page
14 days free, no card
£749
a month, billed yearly, ex VAT
Included: Subscriptions and the customer account page
14 days free, no card
14 days free, no card required. Prices shown exclude VAT. A subscription’s payment at checkout is priced like any other order’s, at your plan’s rates: UK personal Visa and Mastercard are 2% + 25p on Solo, 1.7% + 25p on Team and 1.5% + 25p on Pro, and the full rate table is on the payments page.
Cancel at period end
Access until the end
Cancelling keeps the subscription running until the current period ends. In the dashboard you can choose Immediately instead.
Pause, then resume
Taking a break
A subscriber pauses from their account and resumes when they are ready, and each change sends them an email.
In your branding
Subscriber emails
Activated, Paused, Resumed and Cancelled emails go out as templates you edit, from your own sender address.
Get started
Make it a Subscription product with one plan or several, let customers pick one on the product page, and manage the rest from their account and yours.
Tell us what you sell and we will walk you through setting up the plans on a call.
FAQ
Plans, payments, emails and cancellations, in plain words.
Related
Catalogue
Subscription is one of six product types in the same editor.
Money
Card rates by plan and how payouts work.
Emails
The subscription emails and the rest, edited in your branding.
On every plan
Subscriptions come with every Orbit plan.
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