Service bookings
Sell consultations, fittings, classes and site visits as products. Set the length of a slot and how many people fit in it, and your service bookings land on a calendar in your dashboard the moment the customer pays, with their details beside each one.
On every plan, from £25 a month
Bookings built in
From checkout to your calendar
Service type on every plan
Length, places, notice and a fee
Set up like a product
Pick the Service type when you add a product and a Service details section appears. Everything else, from the photos to the price, works the way it does for a chair.
Session duration in minutes, hours or days. A 45-minute fitting and a two-day install are the same two fields.
Capacity per slot is 1 for one-to-one work and higher for a class. Each booking takes one place, rescheduling only offers slots with room, and the product page says “Up to 4 bookings per slot”.
Set the notice you need in hours and a gap between bookings in minutes. Both shape which slots a customer is offered when they reschedule.
Set a fee from 0 to 100 percent and your policy in plain words. Both show on the product page, and the refund is worked out for you when anyone cancels.
Customer self-service
Book, pay, reschedule and cancel
What the customer sees
The product page takes their preferred date and time, checkout takes the payment, and their account holds the booking with Reschedule, Cancel and a calendar file.
Under the price sit the facts you set: duration, capacity and the notice you need. The customer enters a date and a time and presses Book Now.
Checkout takes the price like any other order, and the booking lands on your calendar and in their account as soon as the payment goes through.
My Bookings in their account lists what is coming up. Reschedule offers only free slots for the next 30 days, worked out from your hours, capacity, lead time and blocked time.
Cancel shows your policy and the estimated refund after any fee before they confirm, and the refund goes back to their card.
Runs without you
Six things the calendar takes care of for you.
The booking is created and marked Confirmed the moment the payment goes through. Nothing to accept, nothing to type.
Service Hours in Settings hold open and close times for each weekday and a time zone. Reschedule slots are worked out inside them, daylight saving included.
Block a stretch of the calendar for a service and it takes the whole capacity, so no customer can move a booking into it.
Cancel from the drawer, or let the customer cancel, and the refund is the price minus your cancellation fee, rounded to the penny and sent to the card through Stripe.
Each paid booking shows under My Bookings in the customer’s account, with Reschedule, Download ICS and Cancel.
Analytics adds up the confirmed and completed bookings for each service over any date range.
The calendar
Bookings in the sidebar is a month calendar and a list of the same data, with a drawer for each booking and a button to block time.
Bookings
Each day shows its bookings as chips with the time and the customer’s name, coloured by status, and +N more when a day is busy. List is the same data as rows: Date, Time, Duration, Customer, Status. Today jumps back to this month.
The drawer
Click a booking for the date and time range and its length, the service with a link to the product, the customer with email, phone and address, and the order.
Statuses
A paid booking arrives Confirmed and blocked time shows as Blocked. After the appointment, Mark complete or Mark no-show records how it went.
Cancellation fee
Set a fee from 0 to 100 percent with a policy in plain words. Whether you cancel or the customer does, the refund is the price minus the fee, and a customer who cancels sees the refund before they confirm.
Booking analytics
The analytics dashboard adds a booking section for stores with service bookings, counting the confirmed and completed bookings for each service over the dates you pick.
My Bookings
Upcoming and Past tabs. Each upcoming booking has Reschedule, Download ICS and Cancel. Rescheduling offers only free slots for the next 30 days and the slot is checked again when they confirm.
Pricing
Prices in pounds, ex VAT. Change plan whenever you like.
£19
a month, billed yearly, ex VAT
Included: Service products, bookings and the calendar
14 days free, no card
£64
a month, billed yearly, ex VAT
Included: Service products, bookings and the calendar
14 days free, no card
£187
a month, billed yearly, ex VAT
Included: Service products, bookings and the calendar
14 days free, no card
£749
a month, billed yearly, ex VAT
Included: Service products, bookings and the calendar
14 days free, no card
A booking is paid like any order, at your plan’s card rate: UK personal Visa and Mastercard are 2% + 25p on Solo. There is no fee per booking and no add-on to install.
Booked on payment
The product page
Customers enter the date and time they prefer and pay at checkout, and the booking lands on your calendar as Confirmed.
Add to calendar
After they book
Customers get the order confirmation email, an Add to calendar button on the order in their account, and Download ICS in My Bookings.
Per service
Staff and rooms
Give each fitter or room a service of their own. Open any booking on the calendar and its drawer names the service and the customer, with a link to each.
Get started
One-to-one work. Set the duration and the notice you need, add a cancellation fee if you want one, and mark each visit complete afterwards.
Set the capacity per slot to the number of places and price the session. Each booking takes one place, the product page shows how many places a slot has, and rescheduling only offers slots with room.
FAQ
Set-up, payment, cancellations, classes and what it costs, in plain words.
Keep reading
Catalogue
Service is one of six product types in the same editor.
Get paid
A booking is paid like any other order, at the same card rates.
Customers
The booking drawer links to the customer record and the order behind every booking.
On every plan
Add a product with the Service type, set the length and the price, and publish.
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