Customers abandon carts on every store — yours, ours, everyone’s. Orbit emails them back automatically, with the exact items they left, on timings you set once.
Cart recovery
Automated email sequences
Send a series of recovery emails automatically after a cart is abandoned. You pick the timings, the content, and how many emails each shopper gets.
Personalised content
Every recovery email shows the products the customer left behind — images, prices, and a one-click link back to their cart.
Incentive triggers
Drop a code into the second or third email for shoppers who haven’t come back. Set rules so you don’t give away margin on orders that would have converted anyway.
Recovered this month
£4,820
Performance dashboard
Track recovery rate, revenue recovered, open rates, and click-throughs. Spot the email that does the work and the one that’s just noise.
Beyond the inbox
Email is the start. Orbit also catches shoppers before they leave and ties every recovered order back to the campaign that earned it.
Default sequences are pre-configured around industry benchmarks — first email within an hour, follow-ups at 24 hours and 3 days. Adjust the cadence to match how your customers actually buy.
Catch shoppers before they close the tab. Trigger an on-site offer — a discount, free shipping, or a simple reminder — when someone is about to leave with items in their cart.
Every recovered order is tagged back to the email that brought it home. See exactly how much of your revenue is earned by recovery, not assumed.
Honest answers about how cart recovery actually works in Orbit.