Recover revenue you’ve already earned.
Shoppers abandon checkouts on every store — yours, ours, everyone’s. Orbit emails them back automatically, on a delay you set once, with an optional discount code to close the deal.
Cart recovery
Win back the carts customers walk away from.
Set it once, then leave it running
When a shopper abandons checkout, Orbit sends a recovery email with a link straight back to their cart — automatically, every time, on every plan.
Pick the moment it lands
Choose how long Orbit waits before emailing — 1, 2, 4, 6, 12 or 24 hours after the cart is abandoned. Quick enough to catch intent, late enough not to nag.
Sweeten the return trip
Have Orbit generate a discount code for each recovery email — percentage or fixed amount, with your own prefix, like RECOVER10. Or send without one and protect your margin.
Proof, not a hunch
Orbit tracks every recovery email from queued to sent to clicked to recovered, and attributes the orders that come back. You see real pounds, not an estimate.
One cart, start to finish
Anatomy of a recovery.
Every abandoned checkout moves through four tracked statuses. Here's a typical afternoon — abandoned at 14:02, recovered by 19:53.
Checkout abandoned
A shopper gets partway through checkout, then leaves. Orbit saves the cart and queues a recovery email on the delay you chose.
The email goes out
Two hours later — or 1, 4, 6, 12 or 24, your call — the recovery email lands, with a link back to the saved cart and an optional discount code.
They come back
The shopper clicks through to their cart that evening. Orbit records the click, so you can see how many emails actually get opened up and acted on.
The order is attributed
They check out. The order is marked as recovered and its value counted towards recovery revenue — so you know what the feature earns, not what it might.
FAQ, answered.
Honest answers about how cart recovery actually works in Orbit.
Somebody abandoned a cart while you read this page.
Turn recovery on once and it covers every abandoned checkout after that. Included on every plan.