Team and permissions
Orbit’s team management lets you invite staff by email, with roles and permissions cut to the job: fulfilment, customer support, marketing or the catalogue. Ten seats on Team, from £85 a month.
Staff accounts: 1 on Solo (yours), 10 on Team, 40 on Pro, unlimited on Enterprise. 14-day trial, no card.
Aiden Kerr
Activeaiden.kerr@larkfield-office.example
Core Permissions (Required)
These permissions are required for the Store Staff role and cannot be removed.
Product
Order
Customer
Optional Permissions
Customize additional permissions for this user.
Product
Order
Restricted Permissions
These permissions require Store Owner role and cannot be granted to Store Staff.
• Issue refunds - Restricted permission for this role
• Delete orders - Restricted: Deletion permissions require higher role
Solo’s one staff account is yours. Inviting staff comes with Team and above, so if a helper is coming, start on Team.
Opens the plans below
Ready-made roles to copy
Rename and trim to the job
Ready-made roles
Store Owner, Store Administrator and Store Staff come as standard, with four more cut to the jobs shops hire for. Each of the four goes deep in its own area and leaves the rest alone.
Orders, stock, transfers, pick lists, cycle counts and shipping rates. Never prices, refunds or marketing.
Orders, refunds, customer details, gift cards and one-off emails. No catalogue edits, no discounts, no settings.
Discounts, pages, blog posts, navigation, redirects, media and analytics. No orders and no customer edits.
Products with their prices and stock, categories, brands, tags and media. No orders, customers or discounts.
Custom roles for your team
Permissions ticked area by area
Your own roles
Create role opens a blank role. Name it, say what it is for, and tick permissions area by area. The ready-made roles stay exactly as they are.
Permissions are grouped by area (Product, Order, Customer and the rest) with a count per group and a Select all. A warehouse role gets the product permissions it needs and nothing else.
Press Duplicate on any ready-made role. The copy arrives as “Fulfillment (copy)” with the same ticks, ready to rename and trim.
Switch an optional permission on or off for one member from their Permissions tab. The team list marks them “Has direct permissions”, and no new role is needed.
A permission a role can never hold is listed under Restricted Permissions with the reason, and you can only grant permissions you hold yourself.
Staff logins, no shared passwords
Each person gets only what their role allows
For the new starter
Access mistakes usually start on the first morning. This is what the person you invite gets, and what they do not.
An email from Orbit Commerce with your store’s name and logo, the role and who invited them. The link works for 7 days. Resend it and the clock restarts, or untick the email and hand them the link yourself.
They set their own password on the accept page, or attach the role to an Orbit account they already have. No shared passwords, and their email counts as verified.
Every staff account is asked to add a passkey, an authenticator app or a text code at first sign-in, reminded with a countdown, and stopped at the door once the 14 days are up.
The Saturday packer role, copied from Fulfilment, gets orders, stock, pick lists and shipping rates. Prices, refunds, discounts and settings changes are outside it, and the API refuses them whichever button someone finds.
Live presence
Open an order, a product or a variant, a customer, a discount, a page, a blog post, a category, a brand or a redirect, and Orbit shows who else has it open. Six things that happen without anyone asking.
Avatars in the top bar show who else has the record open, three at a time, then “+N” for the rest.
A green ring means someone is reading; an orange ring with a pencil means they are typing. Hover a chip and it says which.
A teammate’s unsaved typing shows inside the field they are in, ringed in their colour with their name on the edge. Click into the field and their draft moves underneath, so you can still type your own.
If you have not touched the form, a section they save appears on your screen without a refresh. If you have, nothing moves until you decide.
A banner says who is editing, and on orders and customers which part. On orders, products, customers and discounts, a save made over a newer version is refused as stale instead of the last click winning.
When you both changed the same field, a chip shows Yours and Theirs with Keep mine and Take theirs. You choose, then save.
The details
For the buyer who reads the small print. Every chip is a setting, a limit or a rule in the product today.
Invitations
Email, first name, last name and a role. Send it, or untick the email and copy the link to share yourself. Resend restarts the seven days (once a minute at most), Cancel Invitation withdraws it, and someone who already has an Orbit account can accept from their own dashboard.
Seats
A seat is a member or a pending invitation. The Team screen shows the count as N / 10 team members, and Invite Team Member locks at the limit.
Permissions
Each permission is one action in one area, such as Change order status. A member’s Permissions tab shows which are locked for their role and which you can switch.
Rank
You can assign roles below your own. Only the primary owner hands out Store Owner, and nobody can remove the primary owner.
Removal
Remove one member or several at once. Their account, their history and everything they made stay; invite them back later and they pick up the same account.
Roles, permissions and presence are the same on every plan that has seats; only the seats differ.
Seats and pricing
£19
a month, billed yearly, ex VAT
14 days free, no card
£64
a month, billed yearly, ex VAT
Included: Seats for the staff you invite
14 days free, no card
£187
a month, billed yearly, ex VAT
Included: Seats for the staff you invite
14 days free, no card
£749
a month, billed yearly, ex VAT
Included: Seats for the staff you invite
14 days free, no card
Solo’s one staff account is the owner’s, and inviting staff comes with Team and above: Team has 10 seats, Pro 40 and Enterprise unlimited, with no charge per seat. Roles, custom roles and live presence come with every plan that has seats. Prices exclude VAT.
History kept
When someone leaves
Removing a member ends their access on their next request and keeps their account, their history and their work. Invite them back later and they pick up the same account.
10 seats on Team
Bringing in helpers
Solo’s one staff account is the owner’s. Inviting staff comes with Team and above, from £85 a month, with 40 seats on Pro and unlimited seats on Enterprise.
Passkeys
Staff sign-in
Staff sign in with their own email and password, a passkey or a code, and every staff account adds a second factor within 14 days of its first sign-in.
Get started
Team gives you 10 seats, and each helper can have a job role such as fulfilment or customer support. Invite the first person the day you sign up; they have seven days to accept.
Agency staff who manage your store open it from their own dashboard and use none of your seats. Your own staff still get roles and seats as usual.
FAQ
Roles, seats, invitations, removal, and what happens when two people edit the same thing.
Related
Security
Every staff account adds a passkey or an app, and every change in the store is logged with a name on it.
Agencies
Agency staff open your store from their own dashboard without using your staff seats.
Orders
Orders, refunds with a reason, returns and the customer record.
Seven ready-made roles
Pick a role, send the invite, and they have seven days to accept. Team gives you ten seats for £85 a month, or £64 a month billed yearly.
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