Loyalty points
Loyalty points give every signed-in customer something back on each order they pay for at checkout, and let them spend the balance on products you choose. Set the rate, pick the rewards, and the rest runs on its own: points land when the order is paid and come back off if it is cancelled or refunded in full.
Add-on for any plan · Free trial on install
Your free trial ends on 7 Oct 2026 (14 days left). Subscribe to keep Loyalty Points running after the trial.
Billing period
£9.99/monthControl how customers earn points on their orders.
Loyalty program enabled
Turn the program on or off for your storefront. Customer balances are kept while it is off.
Earning mode
Choose whether points are based on order value or fixed per order.
Customers earn this many points per unit of your store currency spent, before shipping and tax.
Choose how the loyalty program looks on your storefront.
Points name
What customers see, for example Stars or Coins.
Primary colour
Used for the loyalty balance and rewards elements on your storefront.
Control how customers earn points on their orders.
Loyalty program enabled
Turn the program on or off for your storefront. Customer balances are kept while it is off.
Earning mode
Choose whether points are based on order value or fixed per order.
Customers earn this many points per unit of your store currency spent, before shipping and tax.
Automatic points at checkout
From the earning rule you set
Points balance
3,724
5,724 Points earned all-time
2,000 redeemed
Earn 2 Points per £1 spent
Earned from order 1063
18 Sept 2026
+692
Balance 3,724
Redeemed Anti Fatigue Mat
4 Sept 2026
−2,000
Balance 3,032
Earned from order 1041
14 Aug 2026
+878
Balance 5,032
Earned from order 1014
21 Jul 2026
+2,524
Balance 4,154
Earned from order 988
3 Jun 2026
+1,630
Balance 1,630
Rewards from your catalogue
Redeemed as a £0 order you fulfil
For your customer
Loyalty sits in the customer’s account, next to their orders and addresses. It shows their balance in your brand colour, how they earn, every movement on the account, and the products they can trade their points for.
The account page shows the balance in the accent colour you set, with the points earned all-time and the points redeemed under it. Call the points whatever you like: Points, Stars, Coins.
Under the balance the page says exactly how points are earned, for example Earn 2 Points per £1 spent, so nobody has to guess.
Points history shows each earn, redemption, reversal and adjustment with its date, the amount and the balance after it, ten to a page.
Rewards show as product cards with their points price. Redeem, confirm, and a £0 order is placed to their default delivery address. A reward they cannot afford yet says so.
Balances you can adjust by hand
Add or deduct points, with a note
For you
Loyalty Points appears in your sidebar under Installed plugins. Its page holds four cards: Earning, Branding, Rewards and Customers. That is the whole loyalty programme: turn it on or off, choose how points are earned, name and colour them, add rewards and look up any balance.
Points per amount spent (2 per £1, say, on the order subtotal before delivery) or a fixed number per order, whichever suits you. A new rule applies to orders from then on.
Search your catalogue, give the product a points price, add it. A switch hides a reward without losing its price, and removing one never touches a balance.
Customer, email, balance, lifetime earned and lifetime redeemed, searchable by name or email, ten to a page.
Add or deduct points on anyone in the Customers table, with a note, as a goodwill gesture or a correction. A deduction that would take the balance below zero is refused.
Runs without you
Once the programme is on, the ledger looks after itself.
The moment a checkout payment succeeds, the points are worked out from the rule you set and added to the customer’s balance. Nothing to approve.
Cancel an order, or refund it in full, and the points it earned come back off. If some are already spent, the balance stops at zero. A partial refund leaves the points alone.
Cancel a £0 reward order and the points spent on it go straight back to the customer.
A payment notice that arrives twice cannot award the same order twice. The ledger checks for an existing entry before it writes one.
A redemption reserves the product like any paid order. If it is out of stock the redemption fails and no points move.
Switch the programme off and earning, the rewards and the account page stop together. Every balance is kept, so switching back on picks up where it left off.
The settings
What the Loyalty Points page lets you set, what the ledger records, and where it all shows.
The £0 order
It takes the next order number, the customer’s default delivery address, Paid and Processing status, a note naming the reward and the points spent, and a timeline entry. You fulfil it from Orders as usual. Delivery on it is £0, so allow for postage when you price a reward in points.
Earning
Points per amount spent takes a rate with up to two decimal places (0.5 per £1 works) and applies it to the order subtotal, rounded down to whole points. Fixed points per order takes a whole number. Either can be anything from 0 to 1,000,000.
Branding
The points name (up to 60 characters) and a hex accent colour appear on the customer’s account page and in the Loyalty Points element. The default is Points in amber. The page builder element can override the colour on any page.
Rewards
One row per product with a whole-number points price from 1 upwards. A reward pointing at a draft or archived product is never shown to customers, even while it is switched on.
The ledger
Earn, redeem, revoke, refund and adjust, each with the signed points, the balance after it and the order it came from. Rows are only ever added, never edited or deleted.
On the storefront
The Loyalty page in the account area, whose menu entry appears only when the plugin is installed; the Loyalty Points element for any account page in the page builder; and a Loyalty points figure on the Account Stats Card.
The API
Read the settings and rewards, read balances, configure the programme, or adjust a customer’s points, each behind its own scope on the public API, so a connection that reads the rate cannot see your customer list.
Pricing
£19
a month, billed yearly, ex VAT
Available: Loyalty Points add-on
14 days free, no card
£64
a month, billed yearly, ex VAT
Available: Loyalty Points add-on
14 days free, no card
£187
a month, billed yearly, ex VAT
Available: Loyalty Points add-on
14 days free, no card
£749
a month, billed yearly, ex VAT
Available: Loyalty Points add-on
14 days free, no card
Loyalty Points is billed on top of any plan and priced on its listing in the Plugin Store, with a free trial on install and no card until you subscribe. Plan prices exclude VAT.
What you need
Set-up takes minutes. These are the pieces the programme runs on.
The add-on
Find it in the Plugin Store from your dashboard. Installing starts a free trial with no card. To keep it after that, press Subscribe on the loyalty page: it takes a card and a billing address, saved once under Settings, Billing, and the add-on is billed on top of your plan from then on.
The rewards
Points buy the products you pick, so choose a few items that make a good thank you and give each one a points price. Reward orders go out with free delivery, so allow for postage in the points price.
Customer accounts
Points belong to a customer account: signed-in customers earn on the orders they pay for at checkout, and redeem once they have a delivery address saved. It is worth asking customers to sign in before they pay.
Never expire
Points stay with the customer
A balance carries no expiry date, and it is kept even while the programme is switched off.
Your products
The rewards points buy
Each redemption places a £0 order for one reward product, which you fulfil as usual.
Nothing to build
The account page comes with it
Installing adds the Loyalty page and its menu entry to your customers’ accounts, with the balance in your accent colour.
FAQ
Twelve things people ask before switching points on.
Related
Reviews
Star ratings and written reviews on every product page, approved by you before they show.
Discounts
Discount codes for a percentage or a fixed amount off the order, or free delivery, with dates, usage limits and a campaign link that counts what each code brings in.
Customers
Profiles, segments, tags and the storefront account area where the Loyalty page lives.
An add-on for any plan
Install Loyalty Points, set the rate, pick a few rewards. From then on every order a signed-in customer pays for at checkout earns points, and a cancellation or full refund takes them back. The add-on’s trial runs alongside Orbit’s, and neither asks for a card.
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