Orbit handles orders from the moment a customer checks out to the moment the carrier picks them up. CSV import for migration, manual order creation, and UK carriers like Royal Mail, DPD, Evri, and Parcelforce — all built in. No third-party apps.
Order management
Order views
All, Unfulfilled, Unpaid, Open, Returns, Archived. Switch between them instantly so you can focus on what needs doing now, not scroll through everything else.
Filtering
Filter by payment status, order status, date range, return status, and archive status. Combine filters to narrow 10,000 orders down to the twelve you actually need to look at.
Manual orders
Browse your catalogue or add custom line items. Apply discounts, set the delivery method, pick the currency — useful for phone orders, wholesale, or anything that comes in outside the storefront.
Order details
Line items, payment, fulfilment, customer, timeline, notes, tags — all in one view. Every change leaves a trail, so you can see exactly who did what and when.
Shipping & carriers
The UK’s main carriers are built in — so fulfilment lives where the rest of your business does. Bring your own courier account for the rates you’ve already negotiated, or use Orbit’s platform rates to start shipping without opening any contracts yourself.
Data & detail
Import your order history from another platform, export for the books, and keep internal notes and tags on every order.
Bring your order history over from Shopify, WooCommerce, BigCommerce, Magento, or anywhere that exports to CSV. Map your columns once, import runs in the background.
Pull orders with line items, shipping, and customer details out to CSV — for spreadsheets, accounting software, or whoever does your books. Any date range, any view.
Internal notes only your team sees — 'Gift wrap', 'Called to confirm'. Custom tags — 'VIP', 'Wholesale', 'Subscription' — so orders sort the way your business actually works.
Works with the rest of Orbit
When a customer sends something back, the return shows up against the original order — approve it, refund from the same screen, keep the whole history in one place. No jumping between tools.
Explore returnsStraight answers about managing orders, shipping, and data in Orbit.