Product reviews
Product reviews sit on the product page with a star rating, a title and the buyer’s own words, and every review waits for your approval before it shows. Add the Google Reviews element and the rating you already have on Google appears on any page too.
Swapped our old chairs for six of these. The mesh back keeps you cool and the arms adjust properly. Assembly took ten minutes each.
Sturdy and easy to adjust. The seat is firm for the first week or so, but the back support is excellent.
Swapped our old chairs for six of these. The mesh back keeps you cool and the arms adjust properly. Assembly took ten minutes each.
Review moderation
Nothing shows until you approve it
For your customer
The Product Review element goes on your product page template in the page builder. On the page, shoppers see the average rating, how the stars break down and every approved review, newest first. Anyone can write one: a name, an email address and a star rating are all it asks for.
One to five stars on every review, with the average to one decimal and a bar for each star count at the top of the list.
A shopper can leave five stars and nothing else, or a title and a few paragraphs. Anything past 200 characters folds behind Read more.
No account needed. A name and an email address are required. The name shows with the review; the email is stored and never shown.
Newest, oldest, highest rated or lowest rated, in pages, with the page numbers underneath.
Every review in one list
Approve, reject or delete each one
For you
New reviews land in Reviews, in your dashboard sidebar, marked Pending. Read each one, then approve it, reject it or delete it. A two-star review you approve tells shoppers the five-star ones are real.
Every new review starts as Pending and stays off the storefront. Approve it and it appears; reject it and it never does, though it stays in your list; delete it and it is gone for good.
The list shows the product and its handle, the reviewer, the title, the first two lines, the stars and the date. A confirm step guards every button.
Open any product in your dashboard and the Product Reviews block shows its average, its review count, how many are pending and the latest five. Each pending one has a tick to approve it and a cross to reject it.
The Reviews Summary widget on the dashboard home shows total reviews, average rating, approved and pending, with a View all link into the list.
Google Reviews element
The Google Reviews element is a paid add-on for the page builder, priced on its store listing before you install. Search for your business, pick the listing, and your star rating, review count and up to five reviews appear on the page, refreshed from Google every night. Nothing is edited, filtered or reordered. Google’s terms ask for the reviews exactly as they were left, and that is what shoppers trust.
Connect your listing
In the element’s settings, type your business name and town, pick the listing from the results (each shows its rating and review count), and the reviews are on the canvas. Change, Refresh and Disconnect sit under the connected listing. Nothing to authorise: you choose a listing, that is all.
Three layouts
The badge is one pill with the stars, the rating and the count, made to sit in a header beside your logo. The carousel and the grid show the reviews themselves, one to four across, with a heading, a rating summary, a Write a review button and a link to the full listing, each one optional.
Refreshed nightly
A page view never calls Google; it reads the copy Orbit saved. If Google is unreachable one night, the last good reviews stay up. Refresh by hand as often as once a minute.
Word for word
Google supplies up to five reviews for a listing. Each shows the reviewer’s name and photo, the stars, how long ago it was left, and links back to the review on Google. You choose how many of the five to show and how many lines of text before it clamps.
Your design
Card background, border, radius and shadow; star colour; text alignment; carousel arrows, dots and autoplay; heading, summary, review, author and meta typography; and the Write a review button in your store’s global button style.
Your order emails
Where to ask for a review
Add a line asking for a review to your order emails in the template editor, with a link back to your shop.
Quick to leave
Stars first, words optional
A star rating, a name and an email are all a review needs. A title and the shopper’s own words are up to them.
Google’s rules
Google reviews show as they were left
Up to five of them, unedited and in Google’s order, refreshed nightly.
The detail
Every field, status and screen, named the way the product names them.
On a review
Stars out of five, a title, the review text, the reviewer’s name and an email address that is stored but never shown.
Statuses
Every review starts Pending. Approved shows on the storefront; Rejected is kept but hidden; Delete removes it for good. Delete a product and its reviews are rejected on their own.
The summary
The average is rounded to one decimal and counts approved reviews only, with a bar for each star count from five down to one.
On the storefront
Drop the Product Review element on your product page template. It picks the installed reviews plugin, shows the reviews for whatever product the page is showing, and grows to fit them.
In your dashboard
Reviews in the sidebar for the whole list; the Product Reviews block on each product’s page; the Reviews Summary widget on the dashboard home.
Reviews belong to your store and are kept by the plugin. Remove the plugin and the element shows nothing; install it again and the reviews are back.
Pricing
£19
a month, billed yearly, ex VAT
Included: Runs the Product Reviews plugin
14 days free, no card
£64
a month, billed yearly, ex VAT
Included: Runs the Product Reviews plugin
14 days free, no card
£187
a month, billed yearly, ex VAT
Included: Runs the Product Reviews plugin
14 days free, no card
£749
a month, billed yearly, ex VAT
Included: Runs the Product Reviews plugin
14 days free, no card
The Google Reviews element is a paid add-on on top of any plan, priced on its store listing. Prices exclude VAT.
FAQ
What people ask before switching on reviews.
Related
Page builder
Drop the Product Review and Google Reviews elements where you want them, then style them to your theme.
Loyalty points
Points on the orders signed-in customers pay for at checkout, spent on products you choose.
Customer emails
The order and delivery emails your store already sends, editable visually or in HTML.
From the plugin store
Install Product Reviews from the plugin store. Add the Google Reviews element if you want your Google rating on the page too.
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