Returns that keep customers coming back.
Customers request, you approve, the prepaid label goes out, and the refund lands — back on their card or as store credit. No separate returns app, no extra subscription.
Returns processing
Every return, from request to refund cleared.
Customers start it, you decide
A customer requests a return and it lands in your dashboard with the order, the items, and the reason. Approve or decline — with your reason recorded — without leaving the page.
Original payment method, or store credit
Refund back to whatever the customer paid with — or offer store credit instead, which keeps the money in your shop. Either way the refund record is stored against the order.
Reasons that fit what you sell
Set the list customers choose from — wrong size, damaged in transit, ordered the wrong colour. Filter returns by reason later to spot the patterns worth fixing.
The whole story, on one record
Every step — the request, your decision, the item arriving, the refund — sits on a timeline against the return. When a customer calls, the answer is one glance away.
The pipeline
Five statuses. No mystery.
Every return is in exactly one of these states, and both you and the customer can see which. Declines and cancellations branch off cleanly, with the reason kept.
The customer asks, with a reason from your list.
You say yes — or decline, with your reason recorded.
The parcel is back. Check it over before any money moves.
Refund issued — original payment method or store credit.
Off-ramps at any point: Declined by you, or Cancelled by the customer — both kept on the return timeline.
Why it feels different
Returns built into the platform, not bolted on top.
Returns are where most platforms hand you a bill for another app. Three things make the Orbit version feel different to use.
The fine print on returns.
Refunds, store credit, prepaid labels — and an honest word on exchanges.
Start handling returns the right way.
Free to start. Returns are included on every plan — never an add-on.