Process returns, issue refunds, and manage exchanges from one dashboard. Turn a friction point into a trust-building experience.
Returns dashboard screenshot
Returns processing
Return requests
Customers submit return requests with a reason and photos. Review, approve, or decline from your dashboard with a single click.
Refund management
Issue full or partial refunds to the original payment method. Track every refund with a complete audit trail.
Return reasons
Define custom return reasons — 'Wrong size', 'Damaged', 'Changed mind' — so you can track patterns and improve your products.
Status tracking
Every return moves through clear stages: Requested, Approved, Item received, Refund issued. Customers and your team always know where things stand.
Policy & trust
A clear return policy builds trust. Self-service tools reduce support load. Analytics help you prevent returns in the first place.
Define your return window, eligible product types, and conditions directly from your dashboard. Policies display automatically on your storefront.
Let customers initiate returns from their account page. They select the item, choose a reason, and submit — reducing support tickets and manual work.
See your return rate, top return reasons, and most-returned products. Use the data to improve product descriptions, sizing guides, and quality control.
Common questions about returns, refunds, and return policies in Orbit.