Approve returns, refund through Stripe or PayPal, and keep customers in the loop — without paying for a separate returns app on top of your store.
Returns processing
Return requests
A return request lands as a card with the order, the items, and the reason. Approve, decline, or message the customer back without leaving the page.
Refunds
Issue a full or partial refund and Orbit posts it through your gateway — straight back to the original card or PayPal account, with a refund record stored against the order.
Return reasons
Set the list customers choose from — wrong size, damaged in transit, ordered the wrong colour. Filter returns by reason later to spot the patterns worth fixing.
Status pipeline
Every return moves through clear stages — Requested, Approved, Item received, Completed. Customers and your team always see where things stand without asking.
Why it feels different
We've run our own brands and built returns flows on every kind of platform. Three things make the Orbit version feel different to use.
Refunds, reasons, emails, and how this compares to bolt-on apps.