Know every customer, not just their order number.
Profiles, tags, and rule-based segments — all built in. No third-party CRM to wire up, no extra subscription on top of your store.
Customer management
Profiles that tell the full story.
The full picture, for every customer
Each customer gets a profile with their orders, addresses, tags, notes, and newsletter status — plus lifetime spend at a glance. No separate CRM tab to check, it's all right there.
Find anyone in seconds
Search by name, email, or phone. Filter by tag or segment. Combine them to pull up exactly who you need — without scrolling a list of thousands.
Add customers before they buy
Take an order over the phone, add a wholesale account, or pre-load contacts you already have. Capture the details — company, addresses, tags — so they are ready the moment an order comes in.
Organise on your own terms
Label customers however makes sense for your business — VIP, wholesale, at-risk, needs follow-up. Tags are searchable and filterable, so you can act on them in one click.
Segmentation & insights
Everything on one customer record.
Segments that update themselves, lifetime value on every profile, notes only your team can see — the kind of CRM work most stores pay a separate tool for.
Build segments with conditions like "spent over £500" or "no order in 90 days". They update themselves as customers move in and out — no manual list maintenance.
Every order and payment a customer has made sits on their profile — status, total, date, one click to the full order. No jumping between screens to piece it together.
Total spent, number of orders, and when they last bought — visible on every profile. Spot your best customers without running a report.
Multiple shipping and billing addresses per customer, with a default set for checkout. Useful for wholesale buyers and anyone shipping to more than one place.
Export the full list or any filtered view to CSV. Use it for email tools, your accountant, or just to keep a copy of your own data.
Bringing customers across from your current platform or a spreadsheet? Map your columns once, import, and tags and addresses come across intact.
Leave notes on a customer profile only your team can see — a delivery preference, a complaint to follow up on, whatever you need to remember next time they order.
Archive customers you no longer trade with to keep your lists clean — and restore them, history intact, if they ever come back.
Live presence
Two tabs, one customer, zero overwrites.
Open a customer record and you can see who else is on it, live. If a teammate has the same customer open, their avatar appears at the top — and if you both try to save, Orbit warns you before one edit silently wipes out the other.
It sounds small until the day support updates an address while someone in dispatch is editing the same record. That day, it isn't small.
Customers who filled a basket but never paid? See how Orbit recovers abandoned carts
Customers, explained.
Imports, segments, tags, GDPR — what store owners ask before they switch.
Start with your first customer.
Free to start. Bring your whole list across — CSV import keeps tags and addresses intact.