Core policies
The agreements that govern your relationship with Orbit Commerce and your use of the platform.
Terms of Service
The master contract for using the Orbit Commerce platform. Covers subscriptions, your content, liability, and termination.
Acceptable Use Policy
What you can and cannot do with Orbit Commerce, including prohibited products, prohibited data, and platform misuse.
Privacy Policy
How we collect, use, and protect personal data under UK GDPR. Includes lawful bases, retention, transfers, and your rights.
Cookie Policy
How we use cookies and similar storage and access technologies, and how to manage your preferences under PECR.
Refund and Cancellation Policy
How refunds, cancellations, downgrades, and Service Credits work for your Orbit Commerce subscription.
Service commitments
Documents that set out what we will deliver, how we handle data on your behalf, and how we use AI.
Service Level Agreement
Target availability, Service Credits, exclusions, and the chronic-failure termination right.
Data Processing Addendum
The Article 28 UK GDPR contract that applies when we process Customer Personal Data on your behalf.
Sub-processors
The third-party providers we use to deliver the platform, as referenced in the DPA.
AI Features Addendum
Supplemental terms when you use any AI-powered feature in Orbit Commerce.
API Terms of Use
The terms that govern access to and use of the Orbit Commerce APIs.
Programme agreements
Role-specific agreements for Partners, Agencies, and Suppliers who participate in the Orbit Commerce ecosystem.
Partner Program Agreement
For App Developers, Theme Developers, and Affiliates who participate in the Partner Program.
Agency Program Agreement
For agencies that build, run, or service Storefronts on behalf of client Vendors.
Supplier Program Agreement
For suppliers, dropship providers, and wholesalers who connect their products to Vendor Storefronts.
Governance and reporting
Policies that describe how we run our business and how to raise issues with us.
Complaints Policy
How to raise a complaint with Orbit Commerce, our target timescales, and the external routes available to you.
Copyright and Takedown Policy
How to report intellectual property infringement on the platform and the counter-notice procedure.
Anti-Bribery and Corruption Policy
Our zero-tolerance approach and the expectations on Vendors, Partners, Agencies, and Suppliers.
Modern Slavery Statement
Our voluntary annual statement on modern slavery risk in our operations and supply chain.
Accessibility Statement
How we approach accessibility against WCAG 2.2 AA and how to report an accessibility issue.
Legal Information
Statutory company and service information published under the Companies Act 2006 and related laws.
Need help finding something?
If you cannot find what you need, contact us at support@orbitcommerce.net.
For complaints, please see our Complaints Policy. For data protection enquiries, see our Privacy Policy.