Copyright and Takedown Policy

1. Scope and Our Role

Orbit Technologies Limited (trading as Orbit Commerce) operates the Orbit Commerce platform. The content published on Vendor Storefronts, in apps, in themes, and in user-generated content is uploaded and controlled by the Vendor, the relevant Developer, or the relevant Customer — not by us. We are an intermediary hosting provider and we benefit from the relevant statutory liability defences (including under the Electronic Commerce (EC Directive) Regulations 2002) for content hosted on behalf of others, provided we act expeditiously to remove content once we are aware that it is unlawful.

This Policy explains how to report suspected infringement, what we do with reports, and how the person whose content has been reported can respond.

2. What this Policy Covers

This Policy covers reports of: copyright infringement; registered or unregistered trade mark infringement; passing off; registered design infringement; database right infringement; and other intellectual property rights enforceable in the jurisdiction where the content is accessible. For trade mark concerns you should additionally describe the registration relied on (where it exists).

3. How to Submit a Notice

Send a notice to support@orbitcommerce.net containing all of the following:

1. your full legal name and the entity you represent;
2. your address, telephone number, and email address;
3. a clear description of the right you are relying on (for example, the copyrighted work or registered trade mark, with registration number and registry where applicable);
4. the specific URLs on the Orbit Commerce platform that you say infringe your right, with enough detail to let us find them;
5. a clear statement of why you believe the use is unauthorised and unlawful;
6. a statement, signed under penalty of perjury under the laws of England and Wales (or your equivalent local statement), that: (a) the information in the notice is accurate; (b) you are the rights holder or you are authorised to act on the rights holder’s behalf; and (c) you have a good-faith belief that the use is not authorised by the rights holder, its agent, or the law;
7. your physical or electronic signature.

Incomplete notices may delay our response or be rejected. We are not able to act on casual or one-line emails — we need the information above so that we can act responsibly.

4. What Happens Next

When we receive a valid notice we will:

• acknowledge receipt and assign a reference number;
• review the notice for completeness and obvious validity (we are not a court and we do not adjudicate disputed rights);
• where appropriate, remove or restrict access to the reported content while we investigate;
• forward a copy of the notice to the Vendor, Developer, or other user who uploaded the content (we may redact some of your personal information where reasonably possible);
• for repeated or serious infringers, consider further enforcement under section 6.

5. Counter-Notice

If you are a Vendor, Developer, or user whose content has been removed and you believe the notice was wrong, you may submit a counter-notice to support@orbitcommerce.net containing:

1. your full legal name, address, telephone, and email;
2. identification of the content that was removed and the URL where it appeared;
3. a statement, signed under penalty of perjury under the laws of England and Wales (or your equivalent local statement), that you have a good-faith belief that the content was removed in error and that you have the right to use it;
4. your consent to the jurisdiction of the courts of England and Wales (or your local court) for any claim relating to the content, and your consent to receive service of process from the original notice-giver;
5. your physical or electronic signature.

We may forward the counter-notice to the original notice-giver. If the original notice-giver does not commence legal proceedings within ten (10) business days of receiving the counter-notice (or such other period as we reasonably set), we may restore the content. We are not obliged to restore content where doing so would expose us to liability or where the content breaches the Acceptable Use Policy or any law.

6. Repeat Infringers

We may suspend or terminate the accounts of Vendors, Developers, or users who, in our reasonable opinion, are repeat infringers. We may also take this step where a single infringement is sufficiently serious. Termination is in addition to our other rights under the Terms of Service and any other applicable agreement.

7. Misuse of this Process

Knowingly false notices or counter-notices can expose the sender to liability for damages and reasonable costs under section 512(f) US DMCA (where applicable) and to equivalent claims in other jurisdictions, including malicious falsehood and groundless threats of trade mark or design infringement under UK law. We may pass on costs we reasonably incur in dealing with knowingly false notices, and we may decline to process notices from senders who repeatedly abuse this process.

8. We Do Not Give Legal Advice

This Policy is a process for handling notices. It is not legal advice and our decisions under this Policy are not findings of law. If your rights have been infringed you should consider taking independent legal advice. The fact that we remove, restore, or leave alone any piece of content is not a determination by us of the underlying legal merits.

9. Other Routes

For trust and safety matters that are not strictly intellectual property (for example, harassment, illegal content, fraud), use the routes in the Acceptable Use Policy. For data protection complaints use the Privacy Policy.

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