Acceptable Use Policy

Orbit Commerce is built to empower businesses of all sizes to create, operate, and grow their online stores. Our role is to provide the tools, infrastructure, and platform capabilities you need—while you remain responsible for how your business operates. This policy explains the expectations we place on all merchants who use Orbit Commerce.

Your use of Orbit Commerce must follow these principles:

1. You are responsible for operating your business lawfully

You must not use Orbit Commerce for any activity that is illegal in the regions where you operate or sell. This includes complying with regulations around products, advertising, consumer protection, data privacy, taxation, and any category-specific restrictions.

You may not use Orbit Commerce to store or transmit restricted forms of sensitive regulated data (e.g., protected medical information, government-classified materials, or other data types we explicitly do not support).

2. You must not use Orbit Commerce for harmful or abusive activity

Certain activities violate the basic expectations of safe and trustworthy commerce. You may not:

• Promote, incite, or threaten violence toward individuals or groups.
• Sell products intended for self-harm or that facilitate violence.
• Engage in harassment, hate speech, or abusive behavior through our platform.
• Use Orbit Commerce to distribute malware, malicious scripts, spam, or other harmful content.

3. You must follow our Terms of Service and all relevant partner terms

Your access to Orbit Commerce is governed by our Terms of Service and any additional agreements you accept when using add-on products (e.g., payment gateways, shipping partners, third-party integrations).

When you use a service powered by an external provider, you must comply with that provider's rules and requirements. Violating those terms may affect your ability to use those services inside Orbit Commerce.

4. Channels and integrations may have their own rules you must follow

If you connect Orbit Commerce to external sales channels, marketplaces, ad networks, or social platforms, you must follow their merchant guidelines, content standards, and product eligibility rules. Breaching a channel's rules may result in the removal of listings or suspension from that channel.

5. Product disputes and takedown requests often come from outside Orbit Commerce

As a platform provider, Orbit Commerce does not determine the legality or rights ownership of your products. Regulators, rights holders, payment partners, and external parties may raise disputes, takedown notices, or compliance demands.

When this happens, Orbit Commerce will provide notice where appropriate and expect you to resolve the issue responsibly and in good faith.

6. We expect honest, good-faith use of the platform

Attempts to exploit, manipulate, or bypass platform safeguards may result in account-level action. This includes:

• Fraud or deceptive conduct.
• Abuse of partner services (e.g., payments, chargebacks, identity verification).
• Circumventing rate limits, usage policies, or platform protections.
• Creating multiple accounts to evade restrictions.
• Using Orbit Commerce for spam, scams, or misleading business practices.

When possible, Orbit Commerce will give opportunities to correct issues. However, for severe or high-risk violations, account suspension or removal may be required.

7. Policy iterations

As Orbit Commerce evolves, we may update or refine this policy. We will work to ensure changes remain consistent with our responsibility to provide a safe, stable, and fair platform for all merchants.

Contact Information

If you have any questions about this Acceptable Use Policy, please contact us: