Delete your account in the app
- Open the Orbit Commerce app and sign in.
- Open Settings, scroll to the bottom and tap Delete account.
- Read what is removed, confirm with your password (and your two-step code if you use one), then tap Delete account.
Ask us by email
If you cannot use the app, email support@orbitcommerce.net from the email address on your account, with the subject Delete my account. We will check that the request comes from you before we delete anything.
If you own a store
Close your store first in the web dashboard: Settings, Store, Danger zone. If an agency manages your store, ask the agency to close it. If your account runs an agency, partner or affiliate business, email support@orbitcommerce.net and we will help.
What is deleted
Your account and personal details (name, email address, phone number and profile photo) are deleted 30 days after your request. You are signed out on every device straight away. If you change your mind within those 30 days, email support@orbitcommerce.net and we can cancel the request.
What we keep
Order, invoice, tax and payment records that the law and financial regulation require us to keep are retained for the period the law sets. They are held in restricted archive storage and are not used for anything else.
Questions
Read our Privacy Policy or email support@orbitcommerce.net.